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If I was the CEO I would be doing some investigation into the organization.Two weeks ago I flew in from Beijing and had rented a car over the internet a few days in advance.
Do not rent from Budget, or their sister company Avis.Reply I received terrible service from start-to-finish when I rented a car from Budget at the Orlando airport.After the employees ran me around the parking garage for over an hour looking for vehicles that did not exist, I was assigned a damaged and dirty car that smelled of smoke and chemical spray and was not the upgraded vehicle I paid for.It took an nasty phone call & 3 bank reps to finalize the transaction & release MY MONEY THAT THEY WERE HOLDING.
It’s safe to say that Budget will never get my business again. Reply We rented a car in Denver for the weekend (picking up Friday night and returning Sunday morning) and we dropped off the car and flew home to LA on Sunday afternoon, the car rental was supposed to only be 0 something, but Budget charged us over 00 saying we didn’t return the car until 4 days later in Denver and that we returned it with half the tank.
I was informed that the rental office in Decatur was closed until Monday morning and just return the car sunday morning and drop the key in the drop box.